Business Communication
Online Short-Course | In collaboration with the University of Rochester

Business Communication

Business communication is vital to professional success. Learn how to effectively communicate and build professional relationships through face-to-face, written, and nonverbal communication.

This course, part of the Soft Skills Professional Certificate programme offered through the edX®platform, will help you unlock the secrets to business success by understanding workplace culture. You’ll learn how to use language and nonverbal communication to convey shared meanings in face-to-face and remote professional relationships.

You will learn techniques to effectively and succinctly articulate your business ideas to a diverse range of audiences to ensure they understand even the most complex concepts.

In this course, there will be a strong focus on business writing, active listening, and communicating your ideas effectively to a particular target audience. We will discuss the impact of assumptions or bias that people may bring to workplace interactions. Learners will apply their knowledge by critiquing real-world business scenarios from the workplace.

Associated Programmes: The Soft Skills Professional Certificate

Learn essential soft skills employers’ value most, from communication fundamentals and teamwork to advancing critical thinking. By earning the Soft Skills Professional Certificate, you will be able to showcase skills that are a game-changer for career growth.

The Soft Skills Professional Certificate is comprised of the following courses:

Visual Presentation

Learn how impactful images can enhance your presentation, communication and messaging to impress your audience.

Teamwork & Collaboration

Learn essential teamwork and collaboration skills to lead, build and motivate teams in the workplace.

Storytelling in the Workplace

Learn how to craft messages and narratives that will resonate with your target audience to create your desired outcome.

Business Communication

Learn how to effectively communicate and build professional relationships through face-to-face, written, and non-verbal communication.

Critical Thinking & Problem-Solving

The most successful professionals are able to assess the environment, analyse a situation, design a solution, and ultimately win in a competitive scenario.

Public Speaking

Build confidence as a speaker by learning how to use simple tools and skills to prepare and deliver memorable presentations.


Pay per module

Fully supported

Work and Learn

No Need to Travel

8-10hrs Effort per week

How to critically evaluate your role in workplace interactions

How to employ strategies for active listening

How to ask questions that move conversations forward

How to communicate ideas clearly and succinctly

How to assess needs of clients and colleagues

Best practices for face-to-face and remote communication

Week Topics Covered

0 Week 1

Welcome, Introductions, Pre-Course Survey

1 Week 1

Your Communication Personality

2 Week 2


3 Week 3

Business Writing

4 Week 3

Reection Assignment (Required for Veried Students)

5 Week 3

Conclusion (Veried students can access the bonus 8-part interview with an executive from Wegmans Food Markets)

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